SEND US AN EMAIL
Do you have questions? Don’t hesitate and ask it.
FREQUENTLY ASKED QUESTIONS
Elemining.com currently accepts Cryptocurrency, IR wire directly by our company account, and card swipe if you choose to pick your order up from our store.
Please note that PayPal isn’t accepted. (PayPal forbidden sell/buy Bitcoin or other cryptocurrency miners and we could not receive payment by PayPal anymore ).
Once an order is placed and a payment method is selected, the user will receive an invoice with instructions on how to complete their payment or for crypto payments an onsite payment QR code will be generated. For bank transfer, payment must be received within forty-eight (48) hours after the receipt of the invoice.
For cryptocurrency transfers, payment must be received and at least one confirmation within 60 minutes after the invoice is generated or the order will be canceled. Crypto invoices will expire after this time frame due to the fluctuations in the exchange rates. The Order will be cancelled if payment is not received timely. Once payment is received through bank transfer or through cryptocurrency, the Order will be confirmed and Buyers will receive a confirmation email record the transaction.
Goods ship from our warehouse in Chabahar ,Iran. This is the most logistic portal in the world. All shipments from east to west or west to east will stop here and we have a good relation with all china based manufacturers. Chabahar is a free trade zone so Iran’s restricted laws are not applied here.
For “Buy now ” orders we always have brand new stock ,we ship them within 24 hours after got order and payment ,takes 3-5 working days to your country via the fastest DHL .
For pre-orders ,we will ship them within 24 hours once the factory gave us ,also takes 3-5 working days to your country via the fastest DHL .
If DHL provides a tracking code you will automatically get it in your email address and can track your parcel through DHL website.
We have our own cooperated forwarder who is very experienced in shipping and always decrease value to avoid high custom duty, it always has low custom or even no custom duty in generally, most countries is ok, but all depends on policies in your local custom and please let us know if custom has special policies in your local, we will assistance you to do custom clearance with low value declared with customized invoices .
For mass orders, we will split them into many batches with the same way to avoid high custom duties .
Yes. All used products are tested by our specialists and have a 7-days return warranty.
Refunds are available only if a Dealer fails to ship a product accordingly. If a refund must be made it will be in $USD for the original dollar amount of the product at the time of sale.
All products are insured by parcel delivery service so if the parcel is damaged you may use the DHL insurrance policy.